Terms & Conditions
Terms & Conditions
These Terms & Conditions govern your use of the Elmara website and your purchase of any products from us. By placing an order or otherwise using our site, you agree to the terms below.
1. About Our Products
Elmara offers fine jewellery set with certified lab-grown diamonds. Product images are for illustrative purposes; actual pieces may vary slightly due to the handcrafted nature of each item. Metal weight, diamond weight, and dimensions listed on product pages are approximate.
2. Pricing & Availability
All prices are listed in the applicable local currency and are subject to change without notice. We make every effort to ensure pricing accuracy, but in the event of an error, we reserve the right to cancel or correct any order placed at an incorrect price, with a full refund offered where applicable. Some pieces are made to order and may be subject to limited availability or lead times, which will be communicated at the time of purchase.
3. Orders & Payment
By placing an order, you confirm that the information provided is accurate and that you are authorised to use the payment method provided. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
4. Shipping
Orders are processed and dispatched within 2-3 business days unless otherwise noted on the product page. Estimated delivery timelines are provided at checkout and may vary based on your location. Risk of loss and title for items pass to you upon delivery to the shipping carrier.
5. Certification
All diamonds of 0.30 carats and above are accompanied by an IGI certificate confirming authenticity, cut, colour, clarity, and carat weight. Certificates are issued in the name of the diamond, not the purchaser, and should be retained for insurance and resale purposes.
6. Intellectual Property
All content on this site, including designs, photography, text, and logos, is the property of Elmara and may not be reproduced, distributed, or used commercially without our written consent.
7. Limitation of Liability
Elmara is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by law. Nothing in these terms limits any statutory rights you may have as a consumer.
8. Governing Law
These Terms & Conditions are governed by applicable local law. Any disputes arising from these terms will be resolved through the appropriate courts of competent jurisdiction.
9. Changes to These Terms
We may revise these Terms & Conditions from time to time. Continued use of our site after changes are posted constitutes acceptance of the updated terms.
10. Contact Us
For any questions regarding these Terms & Conditions, please visit our Contact Us page or email care@elmara.com.